Privacy Policy

1. Introduction

SteadyHavenCommons ("we," "our," or "us") is dedicated to safeguarding your privacy. This Privacy Policy details the methods we use to collect, use, reveal, and protect your information when you access our website steadyhavencommons.sbs or use our yacht charter services.

Your decision to engage with our services signifies your agreement to the information handling practices described in this policy. This policy adheres to applicable privacy regulations including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We gather personal information that you knowingly supply to us when you:

• Schedule a yacht charter
• Reach out to us via our website or telephone
• Sign up for our newsletter
• Complete forms on our website
• Engage in surveys or promotions

This data may encompass:

• Name and contact data (email, telephone, address)
• Financial data (handled securely by third-party services)
• Yacht charter preferences and special requests
• Secondary contact details
• Food preferences or health information (if supplied)

2.2 Automatically Collected Information

During your visit to our website, certain information about your electronic device and usage patterns are automatically recorded:

• IP address and geolocation details
• Browser category and model
• Visited pages and duration of visit
• Source websites
• Device specifications (model, display resolution, etc.)

2.3 Cookies and Tracking Technologies

We utilize cookies and analogous tracking systems to upgrade your interaction with our site. These technologies enable us to:

• Store your preferences
• Examine website traffic and performance
• Offer customized content
• Enhance our offerings

You have the option to manage your cookie preferences through your web browser or our cookie agreement notice.

3. How We Use Your Information

The information gathered is employed for various functions:

• Service Provision: To render yacht charter services, manage reservations, and interact with you regarding your booking
• Customer Service: To address your queries and extend assistance
• Payment Processing: To conduct financial transactions and handle invoices
• Safety and Security: To assure the security of our operations and safeguard against deceitful conduct
• Marketing: To send you promotional content and updates (with your consent)
• Website Optimization: To study traffic patterns and improve website functionality
• Compliance with Laws: To comply with governing laws and legal directives

4. Information Sharing and Disclosure

We do not sell, exchange, or lease your personal data to external parties. We may divulge your information under these circumstances:

4.1 Service Providers

Information may be shared with select third-party service providers who aid us in functions like payment execution; website support and upkeep; email distribution; analytics and usage monitoring; customer service.

4.2 Legal Obligations

We may release your data if mandated by law or in response to legal proceedings, judicial orders, emergencies, or probes into potential unlawful activities or scams.

4.3 Business Transfers

If there is a merger, acquisition, or asset sale within the business, your information may be transferred as part of the deal.

5. Data Security

We employ suitable technological and organizational safeguards to secure your personal data from unauthorized exposure, modification, revelation, or destruction. Such measures incorporate encryption, protected servers, access regulation, habitual evaluations, and staff training.

Nevertheless, please note that no internet transmission or electronic storage method is infallible. We cannot promise absolute protection of your data.

6. Data Retention

We keep your personal information only for as long as needed to fulfill the objectives it was collected for or as dictated by legal requirements. Standard retention durations:

• Charter bookings: 7 years (for tax/legal reasons)
• Marketing correspondence: until opting out or data deletion
• Web analytics: 26 months
• Client support queries: 3 years from the final exchange

7. Your Rights and Choices

You have rights that include accessing, rectifying, erasing (subject to legal constraints), portability, marketing opt-out, and cookie preferences management. To execute these rights, reach out to us using the details below.

8. Third-Party Services

8.1 Google Analytics

We employ Google Analytics for website usage tracking. You can opt out using the Google Analytics Opt-out Browser Extension.

8.2 Social Media

Our website might have links to social media platforms that possess their own privacy guidelines.

8.3 Payment Processors

Financial transactions are processed through Payment Card Industry Data Security Standard (PCI DSS)-compliant external processors.

9. International Data Transfers

We may move and process your data in countries other than Monaco. We enforce suitable safeguards consistent with prevailing privacy laws.

10. Children’s Privacy

Our offerings are not aimed at minors under the age of 13, and we do not intentionally collect their information. If you believe that a minor has submitted personal data to us, please get in touch with us swiftly.

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy to align with evolving practices or legal stipulations. We will inform you by updating the policy here, emailing registered users, or presenting a notice on our site. Continued service usage following the effective date is taken as acceptance of the changes.

12. Contact Information

For queries regarding this Privacy Policy or our data practices, please contact us:

13. Compliance with Google Ads User Consent Policy

We comply with the Google Ads User Consent Policy. Cookie and tracking preferences can be altered at any time through our cookie settings.